Privacy Policy
General Data Protection Regulation (GDPR)
We comply with all regulations related to privacy, so under GDPR
we must inform you about your personal data and you are
confirming that you agree with these terms when you accept the initial
message that appears the first time you enter our site.
In our form you will NOT provide personal data in order to check if
you are entitled to compensation. You only type flight data and it is
processed locally, NOT uploaded. Next, in case you decide to file a claim, obviously you must provide us
some basic data like name, email and personal flight details like your
booking code or ticket number. Your signature is drawn locally and is sent to our server only after
your final confirmation. Only the global signed document is sent, not
the signature drawing. Later you will also be asked to inform us about your bank iban so that we can process your payment.
That data is provided in a contractual way, necessary for the purpose of the Agreement.
We will keep your data in our servers for 5 years to allow an audit from the authorities.
We will use this data only to claim to the airline and we might share it
also with some courts, lawyers or aeronautical enforcement bodies. In
some cases we might transfer your process to another claiming company
and in such case you will be informed and allowed to refuse.
You have the right to ask us about the contents of your file and correct it.
We will never use personal data for advertisement or any other purpose not referred here.
In case you do not approve these conditions, you must NOT send us your personal data, meaning NOT file a claim.
Use of cookies
This website complies to all CE laws and requirements for user privacy.
This website uses cookies to make better your experience while visiting the website. It uses a cookie control system allowing you on your first visit to accept the use of cookies. This complies with legislation requirements for websites to obtain explicit consent from users.
In case you wish to deny the use and saving of cookies, you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors.
The software that we use is provided by Google Analytics and Facebook Pixel, which uses cookies to track visitor usage. The software will save a small cookie to your computer in order to monitor your engagement and usage of the website. It uses its own ID code and it will never collect or store personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].