About us

Quick contact: send email to geral@aireclaim.com

Aireclaim, (not to be confused with Airclaim), is a European corporation governed by the laws of the European Union. It possesses extensive expertise in the protection of consumer rights, providing information and assistance to air passengers and enforcing their rights.
Over the past few years, Aireclaim has helped many thousands of travellers get legal compensation due to flight disruptions and has achieved a very positive image as a highly trustworthy and reliable firm.
Aireclaim is highly focused on this sector, and its team includes international lawyers, pilots, and other highly skilled collaborators, enabling it to offer a high degree of specialized proficiency and achievement.

Legal notice:
In conformity to UE rulings, the following information must be provided:
This project is supported by the European Union through the Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, via the European Regional Development Fund (ERDF) with the purpose of the internationalization and promotion of the company, disseminating and expanding its consumer defence services in all countries of the European Union, in order to enhance its exports and turnover.

Mandatory EU information for flight compensation

Aireclaim is funded and audited by the European Union


European Union supports and audits Aireclaim

Legal data:

Aireclaim is the commercial name of the company Albuquerque Sousa, Aguiar & Sousa Lda, whose legal registration is PT513645489, the headquarters address (not for visiting) is R. Paulo da Gama 629  4150 – 589 Porto – Portugal, and the office email is geral@aireclaim.com. No phones or faxes are used for legal matters.

Aireclaim's Good Practices:

• Aireclaim complies with all laws and rules applicable to its business activity, including rules on data security, such as GDPR.

• Aireclaim does not make use of misleading marketing activities, such as unsolicited telemarketing.

• Aireclaim always clearly identifies itself to all parties it deals with.

• Aireclaim shows the price and other terms of its services in a clear way.

• Aireclaim maintains confidential all information relating to customers and airlines.

• Aireclaim does not act in a way which could arm the reputation of competitor companies, passengers or airlines.

• Aireclaim is appropriately resourced to carry out its activities and provide passengers with a high level of service.

• Aireclaim has high professional qualifications, knowledge and experience about debt collection and aeronautical matters.

• Aireclaim is operated by persons who have a clear credit history and no criminal convictions.

• Aireclaim’s members of staff are aware and properly trained about these good practices.

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