Claim a compensation for your delayed flight

For flight delays, each passenger is entitled to compensation if the flight arrives at its destination 3 hours late or more, plus expenses with food and beverages and, if needed, transportation and hotel accommodation.

Flight delay rights

Flight delays affect hundreds of people every day. However there are laws protecting your rights if the the airline is faulty – and if the delays are more than 3 hours. Passenger Rights in the European Union are ruled by  Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. This Regulation establishes rules on compensation and assistance to passengers who experience flight problems. Other laws, regulations and Court judgements expanded or clarified those rights. Each EU country cant have his own laws that cannot refute or even reduce the Consumer Rights provided by EC 261/2004 Regulation.

Claiming rules


Extent of the delay:

When a flight is delayed you have the right to compensation if the delay is longer than 3 hours upon door opening at destination.
Besides, you also have the right to care: for every 2 hours delay some beverage and food should be offered to passengers. Also hotel and food if necessary. Whatever the reason, the airline must take care of you until you reach your final destination. This includes food, hotels, and transport.


Entitled flights:

– If your flight was inside the EU; – If your flight arrived in the EU from outside and was operated by an EU airline; – If your flight departed from the EU to a non-EU country; – If you have not already received benefits for this flight problem under similar laws of a non-EU country. Besides EU countries, Swiss, Norway and Iceland also adhered to this regulation. Other countries might have similar regulations (Canada, India, USA, Turkey and others) but they are not covered by our services. All passengers have these rights, even those that are not EU citizens and/or live outside the EU.


Extraordinary circumstances:

You can claim compensation provided that the delay was not caused by “extraordinary circumstances” such as:
– Air traffic control decisions;
– Political instability;
– Adverse weather conditions;
– Natural fenomena like vulcanos;
– Security risks;
– Terrorism;
– Strike actions, if outside the airline.

Examples of situations that still provide a compensation

Airline operational issues

The airline had to cancel the flight because of a problem related to crew's illness or overtime, documents, cargo or fuel loading, etc

Airplane technical issues

It is the most frequent. Something is broken on the plane and needs to be repaired. Includes de-icing and accidents like bird or stairs strikes or blown tire.

Airplane rotation issues

The airline cancelled the flight due to previous delays or cancellations with that aircraft and was not able to replace it in due time.

Crew strike

Problems due to cabin crew or pilot strikes, that depend on the airline's management.

How much will you get ?

1500 km or less


1501 km to 3500 km


3501 km or more


How to claim your rights

1- Check if you are entitled

Press the button and enter your flight data to check the amount of the compensation, if any. It's fast and easy.

2- Submit your claim

Let the experts do all work and pay all expenses. Then just wait and relax.

3- Take your money

Upon success, 70% is for you and 30% is for Aireclaim. No fee if we fail, not even expenses.

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