Claim expenses and compensation for your cancelled flight

Each passenger has the right to compensation if the cancellation was made 14 days or less prior to the departure. And also can have the ticket refunded or replaced without costs.

Flight cancellation rights

Passenger Rights in the European Union are ruled by  Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. This EC 261/2004 Regulation establishes common rules on compensation and assistance to passengers who experience flight problems. Other laws, regulations and Court judgements expanded or clarified those rights. Each EU country might have his own laws but they cannot exclude or even reduce the Consumer Rights provided by EC 261/2004 Regulation.

Compensation Rules

Cancellation date:

Passengers of cancelled flights are eligible for compensation if it was cancelled less than 14 days prior to departure.
They also have the right to reimbursement of the ticket price corresponding to the part of the journey that was not journeyed, as well as the part already journeyed if the purpose of the flight is no longer possible.
No compensation is due if the airline provides free rerouting (not necessarily by air) and the passenger arrives to his destination less than 3 hours late.

Entitled flights:

– If your flight is within the EU and is operated either by an EU or a non-EU airline; – If your flight arrives in the EU from outside the EU and is operated by an EU airline; – If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline; – If you have not already received benefits for that flight problem under a similar law of a non-EU country.

Besides EU countries, Swiss, Norway and Iceland also adhered to this regulation. Other countries might have similar regulations (Canada, India, USA, Turkey and others) but they are not covered by our services. All passengers have these rights, even those that are not EU citizens and/or live outside the EU.

Extraordinary circumstances:

You can claim compensation provided that the cancellation was not caused by “extraordinary circumstances” beyond the airline’s control. Examples of extraordinary circumstances include: – Air traffic management decisions; – Political instability; – Adverse weather conditions; – Security risks; – Strike action, if outside the airline personel.

Examples of issues that provide compensation

Flight operational issues

Cancellation due to a problem related to the crew's planning (i.e. illness or overtime), documents, cargo or fuel loading, etc.

Flight technical issues

It is the most frequent. Something is broken on the plane and needs to be repaired. Includes de-icing and accidents like bird or stairs strike, blown tire, etc.

Flight rotation issues

The airline cancelled the flight due to previous delays or cancellations that hindered the normal operation of aircraft.


Problems due to strikes inside the airline.

How much the airline has to pay you for a cancelled flight?

Up to 1500 Km: 250€

1501-3500 Km: 400€

More than 3500 Km: 600€

How to claim your rights

1- Check if you are entitled

Enter your flight details and check the amount of the compensation. Quick, easy, no bureaucracy, no cost.

2- Submit your claim

Let the experts do all work and pay all expenses. Then just wait and relax.

3- Get your money

70% is for you and 30% is for us. If we fail you pay nothing.

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